Shipping policy

# Shipping Policy

Thank you for visiting and shopping at Keycapper! We aim to provide you with the best shipping options, no matter where you live. 

### 1. Order Processing Time
All orders are processed within **1-3 business days** (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

*Please note: If we are experiencing a high volume of orders or custom-made orders (such as custom wrist rests), shipments may be delayed by a few days. Please allow additional days in transit for delivery.*

### 2. Shipping Rates & Delivery Estimates
We are happy to offer **Free Standard Shipping** on all orders worldwide. There is no minimum purchase required.

**Estimated Delivery Time:**
* **United States / Canada / Europe:** 7 - 15 business days
* **Australia / New Zealand:** 7 - 15 business days
* **Other Countries:** 10 - 20 business days

*Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.*

### 3. Return Shipping Costs
While we provide free shipping to deliver the product to you, please note that **customers are responsible for paying their own shipping costs for returning items**. Shipping costs are non-refundable. For more details, please review our Refund Policy.

### 4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will be active within 24-48 hours. You can track your package via our "Track Order" page.

### 5. Customs, Duties, and Taxes
Keycapper is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

### 6. Damages & Lost Packages
If you received your order damaged, or if the package is lost in transit, please contact our support team immediately at **Support@Keycapper.com**. 

Please save all packaging materials and damaged goods before filing a claim, and provide us with photos of the damaged items so we can assist you with a replacement or refund promptly.

### 7. Contact Information
If you have any questions about our Shipping Policy, please contact us:
* **Email:** Support@Keycapper.com
* **Phone:** +86 13433004405
* **Address:** No. 4, Lane 10, Fenghuang East Area, Beigai, Humen Town, Dongguan City, Guangdong Province, 523900, China